Interglide Aeras Premium Ergonomic Chair

1. Loss of functionality within 2 years from the date of receiving the product in the internal
mechanism and main skeleton of the chair, including the InterArch Pro™ ergonomic neck support.

2. Loss of functionality within 2 years from the date of receiving the product for the following parts:
- InterPad™ Premium Footrest
- InterDome™ Adjustable Ergonomic Lumbar Support
- InterShift™ Lateral Seat Adjustment
- InterLock™ Reclining Mechanism

3. Loss of functionality within 1 year from the date of receiving the product for the following parts:
- Castors Mechanism
- InterBind™ Fabric
- Plastic components not limited to but including the adjustment levers, etc

4. Defects in the manufacturing of materials leading to loss of functionality in the products at the time
of delivery.

5. Missing materials from the Products at the time of delivery
Any replacement parts, inclusive of shipping costs and installation instructions, shall be fully
provided by Interdesk™.

1. The labour required to replace any defective parts on your InterGlide™ Chairs.

*Labour to install the replacement part will be chargeable at $60*

2. Minor aesthetic defects and minor deviations of the Products from images posted in the Stores or due to naturally occurring variations in the materials used or manual assembly of Products, of which do not affect the functionality of the product.

3. Normal wear and tear including, but not limited to, the wear and tear or degradation of the InterSeam™ Mesh.

4. Defects caused by modification, alteration, misuse or lack of maintenance as per set out by Interdesk.

5. Consequential or incidental damage, whether resulting from the use, misuse or inability to use this product or from defects in the Product. This includes abuse, negligence, accident, fire or water damage, transportation by the customer or other causes beyond our control.  

6. Improper assembly, use or care, contact with animals, or site or environmental conditions (such as environments with high heat, high humidity, high salinity or pollutant gases);

7. Contact with moisture (including, without limitation, due to conditions such as hyperhidrosis or contact with aqueous or organic solvents), thermal degradation or elements that are known to cause a breakdown of materials; 

8. Use in anything other than a domestic or private setting; 

EXCEPT AS EXPRESSLY PROVIDED IN THIS WARRANTY, INTERDESK EXCLUDES ALL EXPRESS AND IMPLIED WARRANTIES UNDER THE SALE OF GOODS ACT 1979 OF SINGAPORE GOVERNING THE SALE OF CONSUMER GOODS TO THE EXTENT IT IS LAWFUL TO DO SO. 

Our warranty starts from the date you received your Product. 

Your date of receipt will be the date shown on our delivery records for your order. 

Within the warranty period and for defective parts covered under the warranty, we will replace or repair all defective Products by sending you replacement parts to carry out your own repairs.

In the unlikely event that we are unable to fix a warranty failure, we will reimburse you the purchase price that you paid, less the amount directly attributable to your use and enjoyment of the Product in question before the non-conformance was discovered. 

We may also accept your request for a partial refund as far as justified by the reduced value of the unrepaired Product if you opt to keep it.

In order to verify your warranty, you must provide a valid order number. Reach out to our Customer Service Support with your receipt details and you must provide us with a clear picture of the alleged defect. 

If you decline to send us the picture that we need to process your claim, we may assume that you cannot substantiate your claim or have abandoned your claim and the claim will be voided.

We do not have any local repair facilities as our products are designed for you to easily carry out your own repairs. For defects in faulty parts under the aforementioned warranty coverage, we will ship the replacement parts to you free of charge and provide you with the necessary replacement instructions. 

You may replace the parts by yourself or through a third party, but Interdesk will NOT be responsible for any labour costs due to the replacement. Replacement items may vary slightly in looks from what you bought because some of our parts are finished by hand or because most of the parts are not typically sold à la carte. 

Replacement items will be warranted until the end of the warranty period that was provided for original product (based on the date of receipt for receiving the product) which was replaced, or 30 days from the date you receive the replacement items, whichever is later. We may need you to return defective parts or goods to us. If so, we will collect the defective parts or goods from you at our own cost or we will provide you with shipping instructions to ship the defective parts or goods back to us at our own cost. 

Should you require us to repair or replace an item that is out of warranty, the costs of repair and replacement will be borne by yourself – An invoice with detailed pricing will be issued to you. Examples of these costs include handling, transport, packaging and shipment charges and customs duty.