Privacy Policy

Introduction

At Interdesk, we prioritize your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard the information of individuals who visit our website. 

Information We Collect

  1. Digital Activity Information:

We automatically collect data related to your interaction with our website, including:

  • IP Address: To identify and analyze the source of your visit.
  • Browser Type and Operating System: To optimize the website for your device.
  • Pages Viewed: Information on the specific pages you visit.
  • Time Spent on the Site: Duration of your visit to understand user engagement.
  • Referring Site or Source: The website or link through which you arrived at our site.
  • Clicks and Interactions: Details on how you interact with our content and features.
  1. Publicly Available Information:

We may collect information that is publicly accessible, such as:

  • Social Media Profiles: Information available from your public social media profiles if you choose to interact with us through these platforms.
  • Publicly Posted Content: Any information you post publicly, such as reviews, comments, or feedback related to our services.

We may use publicly available information for purposes including sales, marketing, and advertising, to better tailor our promotions and outreach efforts.

  1. Voluntarily Provided Information:

You may provide personal data voluntarily, including:

  • Contact Information: Such as your name, email address, and phone number when you contact us or sign up for our services.
  • Account Information: Including your username and password if you create an account on our site.
  • Transactional Information: Details about purchases, orders, or inquiries made through our website.
  • Feedback and Surveys: Responses you provide in surveys or feedback forms.

We use voluntarily provided information to communicate with you regarding your inquiries, requests, and feedback. This allows us to address your concerns, provide information about our products and services, and improve our customer experience.

How We Use Your Information

We use the information collected for the following purposes:

  • To Provide and Improve Our Services: Process orders, respond to inquiries, and enhance user experience.
  • To Communicate with You: Send updates, promotions, and information relevant to your account or our services.
  • To Analyze and Improve Our Website: Understand usage patterns to improve website functionality and content.
  • To Comply with Legal Obligations: Adhere to applicable laws and regulations.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies are small files placed on your device that help us remember your preferences and track your usage of our website.

For customers who intend to add products to their cart or have an ongoing shopping session, cookies are particularly beneficial as they help maintain your cart contents and provide a smoother checkout experience. Therefore, we recommend enabling cookies to fully enjoy all features of our website.

You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect the functionality of our website and limit your ability to utilize certain features.

Mailing List

We offer a mailing list where you can receive exclusive promotions and discounts. Please be mindful of checking the subscription box during the checkout process if you do not wish to receive these communications.

If you no longer wish to receive communications from us, you can unsubscribe by following the opt-out or unsubscribe link and/or instructions included in each email subscription communication.

Data Sharing and Disclosure

  1. Third-Party Service Providers:

We may share your information with third-party service providers who assist us in operating our website and delivering our services. These providers are contractually obligated to protect your information and use it solely for specified purposes.

  1. Legal Requirements:

We may disclose your personal data if required by law or in response to valid legal requests.

  1. Business Transfers:

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of such changes and their impact on your data.

Data Security

We implement reasonable safeguards to protect your personal information from unauthorized access, alteration, or disclosure. However, no data transmission over the internet can be guaranteed to be completely secure.

Your Rights and Choices

  1. Access and Correction:

You have the right to access and correct your personal information. You can request access to or update your data by contacting us.

  1. Opt-Out:

You may opt out of receiving marketing communications by following the unsubscribe instructions in those messages.

  1. Data Limitation:

You can request that we limit the processing of your personal information. This may impact the services we can provide to you.

International Transfers

Your personal information may be transferred to and processed in countries outside your country of residence. We ensure that such transfers comply with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact us at:

Interdesk Resolution Team
Email: [official.interdesk@gmail.com]

Effective Date: 28 July 2024

 

Certified Care by Interdesk

Get top-tier service and support from the experts who know your table inside and out.

  • Get unlimited incidents of accidental damage protection on table tops

  • Priority access to technical support 24/7

  • 10 years of Interdesk-certified service and support coverage

Stay worry-free for 10 years with $59.90!

Enjoy peace of mind with InterCare+, a care plan for your new Interdesk. You’ll stay worry-free beyond the standard warranty, with complete protection for all accidental breakage of table tops for up to 10 years. Also, save up to 50% for replacement table tops! Whatever happens, our experts will work to help get you back on track.

Terms and conditions apply.

Coverage

  • Wear and Tear:

    Evidence of significant wear or damage affecting functionality of table tops.

  • Accidental Damage:

    Damage due to unforeseen accidents such as spills or impacts of table tops.

  • Defects:

    Manufacturing defects affecting the structural integrity or usability of the table tops.

  • Material Degradation:

    Evidence of material degradation impacting the performance or aesthetics of table tops.

  • Structural Issues:

    Any issues compromising the stability or adjustability of the table tops.

Intercare+ for

Classic

Unlimited incidents of accidental damage protection for Interdesk Classic™ table tops, with upfront cost of $59.90, and 50% off for new table top replacement.

Buy now

Intercare+ for

Pro

Unlimited incidents of accidental damage protection for Interdesk Pro™ table tops, with upfront cost of $79.90, one-time free table top replacement and 50% off for new table top replacement.

Buy now

Stay Covered. Save More.

InterCare+ provides expert technical support, including unlimited incidents of accidental damage protection for 10 years with replacement of table top at 50% of original price!

How to claim your benefits with InterCare+

  • Step One

    Purchase InterCare+ with your new Interdesk.

    (Ineligible to be purchased separately).

  • Step Two

    Send proof of purchase to sales@

    interdesksg.com to request for a swap.

    Provide clear evidence via photographs and a valid reason.

  • Step Three

    Evaluation by InterCare+ team to assess validity of the swap.

  • Step Four

    Upon approval, InterCare+ team will arrange for the swap of the tabletop.

InterCare+

This Plan is intended to and does only apply to your table top. This Plan is not for Your commercial use and may not be used by You in furtherance of any private gain including, but not limited to, seeking service for tables owned by others and which are not covered by this Plan. For the avoidance of doubt, You may not sell, transfer, subcontract, delegate, or assign any of Your rights under this Plan. Interdesk has the right to monitor Your service requests to ensure compliance. Violation of this provision may void this Plan. 

Duration of coverage

Intercare+ stands valid for 10 years from the date of purchase.

What InterCare+ covers

  1. Wear and Tear: Evidence of significant wear or damage affecting functionality.
  2. Accidental Damage: Damage due to unforeseen accidents such as spills or impacts.
  3. Defects: Manufacturing defects affecting the structural integrity or usability of the tabletop.
  4. Material Degradation: Evidence of material degradation impacting the performance or aesthetics.
  5. Structural Issues: Any issues compromising the stability or adjustability of the desk.

What InterCare+ does not cover

  1. Damage resulting from intentional misuse.
  2. Damage caused by alterations of the table.
  3. Loss or theft of the tabletop.

Swapping conditions

  1. Limited to 1 for 1 swaps only.
  2. Not interchangeable between products.
  3. Swaps are allowed only for the same table top color and size. Swapping one color table top for another will not be entertained.
  4. Table top swaps are subject to availability.
  5. Any intentional damage or system abuse will not be entertained.
  6. InterCare+ team reserves the right to reject any requests after assessment of the tabletop.

Product eligibility

 Exclusive to original Interdesk table tops, defined as the flat surface component designed specifically for use with Interdesk height-adjustable desks. Available only to Classic and Pro users. Customers of MysticTimber can contact Interdesk should they require any service or replacement of their tabletop.

Pricing policy

Price of tabletop swaps will be refreshed on a yearly basis due to inflation. The price of the tabletop swap on the day of purchase and the price of tabletop swaps beyond a year may vary.

Classic

Upfront cost: $59.90

Table top swap: $99/$109/$119

for 100x60cm, 120x60cm and 140x60cm respectively.

Pro

Upfront cost: $79.90

Table top swap: $99/$109/$119

100x60cm, 120x60cm and 140x60cm respectively.

*Prices in SGD. Malaysian customers will pay the price in RM at the prevailing exchange rate.

Terms and conditions

This Plan is intended to and does only apply to your table top. This Plan is not for Your commercial use and may not be used by You in furtherance of any private gain including, but not limited to, seeking service for tables owned by others and which are not covered by this Plan. For the avoidance of doubt, You may not sell, transfer, subcontract, delegate, or assign any of Your rights under this Plan. Interdesk has the right to monitor Your service requests to ensure compliance. Violation of this provision may void this Plan.

1. Termination of Policy:

  1. The InterCare+ policy is non-transferable and will be terminated upon any resale or transfer of the original tabletop.
  2. InterCare+ reserves the right to terminate this plan at any given moment regardless of reason.
  3. Interdesk reserves the right to discontinue this service at any given time.
  4. Any attempts at fraud, misrepresentation, or gaming of the system will result in immediate termination of the policy without refund.

2. Dispute Resolution: Any disputes arising from the interpretation or application of these terms and conditions shall be resolved through negotiation in good faith between the parties.

3. Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.

4. Modification of Terms: Intercare+ reserves the right to modify or update these terms and conditions at any time without prior notice. Any such changes will be effective immediately upon posting on the Interdesk website or other communication channels.

5. Limitation of Liability: In no event shall InterCare+ be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use or inability to use the InterCare+ service, even if advised of the possibility of such damages.

6. Cancellation Rights: Customers have the right to cancel their InterCare+ Policy for Interdesk Tabletop Swaps at any given moment. However, it's important to note that cancellation of the policy does not entitle the customer to a refund. Once the cancellation request is made, the policy will be terminated immediately, and any remaining coverage or benefits will be forfeited without reimbursement.